HP Laserjet printer offline status problem

HP Laserjet printer offline status in user's pc problem:-

Problem: When the printer's status states "OFFLINE" inside user's PC, user could not print to printer.

Troubleshooting: Try the following actions:-

1. Try add another copy of the same printer inside user's PC
2. Try cancel all previous print jobs from user's PC
3. Try cancel all print jobs from the printer's control panel.
4. Try restart the printer & the HP Jetdirect (incl re-fastened the network cable on the jetdirect).

49.FF05 Service Error

HP describes these as 49.XXXX errors (without the suffix numbers after the . (dot)). The general description is that a critical firmware error has occurred, but it's usually not firmware, especially if the printer has been fine until recently. 

Usually it's corruption in the print stream for a particular print job, so it could be the program (does this happen with print jobs from a particular application or from all applications; have you installed new software or upgraded it recently for the application that causes the error if it's always the same application?), the driver (have you recently upgraded it?), data corruption in the connection to the printer (bad network or USB cable, etc.), or maybe the firmware.

If they're random, and you can clear them and bring the printer back to ready by clearing the print job out of the spooler, turning off the printer, then turning it on again, it's most likely corrupt data in a print job introduced by one or more of the factors above. If they're infrequent and not too much of a bother, you can just do that. 

More information - here's an HP support document on troubleshooting 49.XXXX errors: 

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&taskId=110&prodSeriesId=83436&objectID=c01558499 

Sometimes but rarely, they can be corrected with a firmware upgrade IF your model's firmware is flashable, and IF the problem is in the list of fixes. 

Approach upgrading firmware cautiously since a firmware upgrade that doesn't install correctly can render the printer inoperable until you replace the firmware dimm with a new one. 

To check for an available upgrade, go to hp.com. 

Click Support & Drivers. 

Select "Download drivers and software (and firmware)". 

In the text box, type your model, ie: laserjet 2420d in your case. 

Click the arrow button to the right of the text box. 

At the next screen, pick your specific model if it's not already selected. 

At the next screen, If a link named Cross operating system (BIOS, Firmware, Diagnostics, etc.) is there, the firmware is flashable. Click it. 

If it's not, you would have to buy a new firmware dimm from HP to upgrade the firmware. 

Important - At the next screen, do not click on the Download button. Instead, click the named link for the firmware for your operating system. 

At the next screen, select the Readme tab. That contains all the information from all tabs. 

Important - The cautious part: Look for your specific error in the Fixes list in the Readme tab information. If it's not there, I'd recommend not installing new firmware. 

You can also contact HP directly for help. Just click your country here: 

http://welcome.hp.com/country/us/en/wwcontact_us.html 

I understand they now charge for phone support, but that chat and email support are still free.

How to Backup Thunderbird Email on Windows 7

By Ed Reckers on June 27, 2011 (source: http://www.redbridgenet.com/how-to/how-to-backup-thunderbird-email-on-windows-7/ )

Backing up Mozilla Thunderbird email on Windows 7 is a simple process of archiving your Thunderbird profile. Follow these steps to backup emails for Thunderbird on Windows 7:
Step 1 Close Mozilla Thunderbird
Step 2 Viewing Hidden Files and Folders

• select Start menu
• search “folder options” and select Folder Options
• select View tab
• select “Show hidden files, folders, and drives
• select Apply
• select OK to close

Step 3 Locate and Archive your Profile

• select file explorer
• navigate to C:\Users\[Your Username]\AppData\Roaming\Thunderbird\Profiles
• locate *.profile (preceded with random 8 character set: ie. v03180j5.profile)
• zip *.profile (right click v03180j5.profile and Add to Zip)*

* You’ll need to download and install a ZIP untility such as 7-Zip
Congratulations, you have just backed up your Mozilla Thunderbird email on Windows 7. You can now take this zipped file of your Thunderbird email and safely store. Please remember to remove the ZIP file from the Profiles directory.
If there was ever a time that you need to revert or pull this archive back into your profile, you’ll just need to take the files (ONLY the files) within your *.profile and set those in a new *.profile folder that would be created after a fresh Mozilla Thunderbird install.

Error to scan to Fuji-Xerox DocuCentre-IV C2260

Diagnosis:

1. Unable to scan thru.
2. Error message: 027-516
3. Able to browse the network & Shared folder on the network

Solution:

To enable Net Bios

Windows 7:

1. Go to START>Control Panel>Network & Internet>View Network Adapter
2. Change Adapter Settings
3. Right click on Local Area Connection
4. Select TCP/IPv4>Properties
5. Advanced
6. WINS
7. Check Enable Net Bios over TCP/IP>OK>DONE.

Reference: Fuji-Xerox Network Scanning: Error 027-516

As part of a test for removing legacy protocols from the network I disabled NetBIOS over TCP/IP to see if any system would be adversely affected.
After disabling NetBIOS for the server used by our Fuji-Xeros
ApeosPort-II 4000 Photocopier, the Network Scanning feature was
unable to upload the scanned file to the SMB server. Instead it would
return a 027-516 error code.
To verify the problem I Enabled NetBIOS and it immediately started
working again.
I contacted Fuji-Xerox to check if they had a fix for the problem. I was advised that this can only be changed in
newer versions, ApeosPort >=3, and that is was considered a “Feature”. The only way for an AP-II device to

work with a server with NetBIOS disabled is to use the FTP transmit method.
After checking on one of our ApeosPort-III C3300, I found the page
mentioned that allows the setting to be changed.
It appears that the use of NetBIOS by the APII is hardcoded and
although it has DNS settings set, they are ignored for server name
resolution. Considering this Photocopier is still being produced and
sold I find it interesting that it relies on outdated protocols like
NetBIOS. (ApeosPort-II 3000, 4000, 5010, 6000, 7000 are the main
black and white photocopiers available to DET NSW Schools)

GOOGLE APPS: Here are a few tips for creating your password, and keeping it safe

• Your password should be easy for you to remember without being obvious for someone else to guess.
• Don't choose a dictionary word as your password.
• Include a variety of characters, such as punctuation marks, numbers, and mix capital and lowercase letters.
• Never tell anyone your password.
• Never write down your password. Even if you don't think that somebody would know that it was your Gmail password if they saw it, think of a way to remember it so that you don't have to write it down.
• Periodically change your password.

Google APPS: How to change your Esajp mail password

Here's how to change your Esajp mail password:

1. Click the gear icon  in the upper right, then select Settings.
If you're on a mobile device, switch to desktop view for the full list of settings.
2. Open the Accounts and Import tab.
3. In the 'Change account settings' section, click Change password.
4. In the new window, enter your current password and your new password.

Make sure you create a unique password to help keep someone from breaking in to your account.Here are a few tips for creating your password, and keeping it safe:

If your password isn't working, you'll need to go through our password recovery process. Google Apps users, please contact your organization's IT admin for help with password recovery.