Friday, August 22, 2014

HP Laserjet printer offline status problem

HP Laserjet printer offline status in user's pc problem:-

Problem: When the printer's status states "OFFLINE" inside user's PC, user could not print to printer.

Troubleshooting: Try the following actions:-

  1. Try add another copy of the same printer inside user's PC
  2. Try cancel all previous print jobs from user's PC
  3. Try cancel all print jobs from the printer's control panel.
  4. Try restart the printer & the HP Jetdirect (incl re-fastened the network cable on the jetdirect).