View products that this article applies to.

Article ID	:	824302
Last Review	:	October 26, 2006
Revision	:	6.5

SYMPTOMS

If you log on with cached credentials (for example, you establish a Virtual Private Network (VPN) connection to your corporate network) and you try to connect to a network resource, you may receive the following error message and you are continuously prompted for your user name and password:

The system cannot log you on now because the domain DomainName is not available.

CAUSE

This problem may occur if your user credentials have either expired or have been removed.

Note You are not notified that your credentials are expired or have been removed.

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support (http://support.microsoft.com/contactus/?ws=support)

Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

No prerequisites are required.

Restart requirement

You must restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Windows XP, 32-bit edition

 Date Time Version Size File name  --------------------------------------------------------------   19-Aug-2003 01:35 5.1.2600.117 100,352 Msv1_0.dll (pre SP1)   26-Aug-2003 02:28 5.1.2600.1261 110,592 Msv1_0.dll (post SP1)

Windows XP, 64-bit edition

 Date Time Version Size File name Platform  ------------------------------------------------------------------------------  19-Aug-2003 01:35 5.1.2600.117 340,480 Msv1_0.dll IA-64 (before SP1)  18-Aug-2003 22:39 5.1.2600.117 100,352 Wmsv1_0.dll x86 (before SP1)  26-Aug-2003 02:04 5.1.2600.1261 345,600 Msv1_0.dll IA-64 (after SP1)  26-Aug-2003 02:28 5.1.2600.1261 110,592 Wmsv1_0.dll x86 (after SP1)

Windows 2000

 Date Time Version Size File name  ----------------------------------------------------------  15-Jul-2003 20:23 5.0.2195.6748 124,688 Adsldp.dll   15-Jul-2003 20:23 5.0.2195.6748 132,368 Adsldpc.dll   15-Jul-2003 20:23 5.0.2195.6748 63,760 Adsmsext.dll   15-Jul-2003 20:23 5.0.2195.6761 381,712 Advapi32.dll   15-Jul-2003 20:23 5.0.2195.6753 69,392 Browser.dll   15-Jul-2003 20:23 5.0.2195.6680 134,928 Dnsapi.dll   15-Jul-2003 20:23 5.0.2195.6780 96,528 Dnsrslvr.dll   15-Jul-2003 20:23 5.0.2195.6753 47,376 Eventlog.dll   15-Jul-2003 20:23 5.0.2195.6759 148,240 Kdcsvc.dll   18-Jun-2003 15:43 5.0.2195.6758 205,072 Kerberos.dll   14-Jul-2003 02:17 5.0.2195.6779 509,712 Lsasrv.dll   15-Jul-2003 17:39 5.0.2195.6782 109,840 Msv1_0.dll   15-Jul-2003 20:23 5.0.2195.6601 311,568 Netapi32.dll   15-Jul-2003 20:23 5.0.2195.6695 371,984 Netlogon.dll   15-Jul-2003 20:23 5.0.2195.6781 931,088 Ntdsa.dll   15-Jul-2003 20:23 5.0.2195.6742 392,464 Samsrv.dll   15-Jul-2003 20:23 5.0.2195.6737 131,344 Scecli.dll   15-Jul-2003 20:23 5.0.2195.6737 306,448 Scesrv.dll   15-Jul-2003 20:08 5.0.2195.6776 4,858,368 Sp3res.dll   15-Jul-2003 20:23 5.0.2195.6601 51,472 W32time.dll   15-Jul-2003 20:23 5.0.2195.6741 126,224 Wldap32.dll   14-Jul-2003 02:17 5.0.2195.6779 33,552 Lsass.exe   16-Aug-2002 11:32 5.0.2195.6601 57,104 W32tm.exe   26-Mar-2003 19:37 5.0.2195.6695 71,888 Ksecdd.sys

STATUS

Microsoft has confirmed that this is a bug in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For additional information about how hotfix packages are named , click the following article number to view the article in the Microsoft Knowledge Base:

816915 (http://support.microsoft.com/kb/816915/) New naming schema for Microsoft Windows software update packages

APPLIES TO

•	Microsoft Windows XP Home Edition
•	Microsoft Windows XP Professional
•	Microsoft Windows 2000 Advanced Server
•	Microsoft Windows 2000 Professional Edition
•	Microsoft Windows 2000 Server

kbautohotfix kbhotfixserver kbbug kbfix kbqfe kbwin2000presp5fix KB824302

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Thursday, January 15, 2009

Windows XP-The system cannot log you on now because the domain is not available